Terms & Conditions

Please read the following carefully. By using this website the "user" or "you" agree to the following terms and conditions. If you do not agree with these terms and conditions you should exit the site or contact us with your query.

Delivery

We offer “Next Working Day Delivery” and a “Standard delivery” which can take anywhere between 2 to 5 working days. Our “Standard Delivery” is completely free once you spend over £30 and all orders placed before 2pm will be dispatched that day. We will try our best to dispatch any orders placed after this time, though to guarantee “Next Day Deliveries” your order must be in before 2pm. If you aren’t sure please contact us on 0141 8862626 and we will see what we can do.

There is a small charge for “Next Working Day Delivery” but you will only get charged once even if you have a number of items in your basket.

Please bare in mind that when placing your order we cannot control when there are Bank holidays, when the Weekends fall and/or if there are issues with the couriers.

We only post products to the UK though if you contact us we can arrange deliveries to other countries.

Returns Policy

Products being returned must be returned within 30 days of when the product(s) were received, with the original tags attached and in original condition. Librance will refund your money back to the card that the product(s) were purchased on along with the p&p. We appreciate when buying online you haven't physically seen or touched the product and items can look different on a screen compared to in the flesh. For this reason we will always do our best to help you out when purchasing from us and you can always phone or email us so we can talk you over the items before the purchase. If you are not looking for a refund you can get an exchange for another product(s).

If for any reason Librance is at fault, for example you were sent the wrong product, Librance will credit back the cost of the product(s) once we receive it back and the cost of the p&p. Please contact us first as we use a particular secure service and will happily refund the costs when using this service but not with others unless you have been instructed to do so by one of our team in writing.

If the product is faulty, Librance will do its best to provide you with a replacement part once we have received the faulty part at our end. If we cannot find a replacement part then we will give you the option of another product or give you a full refund along with your P&P. Please contact us first as we use a particular service which is secure.

When returning protective equipment you must contact us. We will give you details on how the products must be wrapped and with the details of the company you must use.

If a product(s) is returned and we feel that the product has been used then we will not refund you your money and you will have to arrange collection at your cost. If a product(s) are not in the original packaging / damaged/ not with tags then you will either get a partial refund or nothing at all. This decision is made by the management. If the management are not happy to offer a refund then you would need to arrange collection yourself.

Librance insists that with returns you must either email us or phone us to get a returns number. If we do not have a returns number it will sit in the warehouse waiting for you to contact us until a reasonable time has past.

The product(s) only stops being your responsibility from the time Librance receives the package(s). We suggest you contact us and we will give you the details to our secure delivery company which requires a signature upon delivery. If you do not agree with the returns policy, please contact us before placing an order either by emailing us at sales@librance.com or calling 0141 8862626 to see if we can arrange anything.

Librance,
Unit 14,
Simpson Court,
11 South Avenue
Clydebank Business Park,

G81 2NR Phone number: +44 (0) 141 886 2626 or contact us by email.

Changes

We suggest that every time you visit Librance.com, you read over the terms and conditions because Librance reserves the right to update or modify them at any time without prior notice. Your use of Librance.com following any such changes constitutes your agreement to follow and be bound by the terms and conditions as changed. Librance also recommends that you also read over the "Returns" section and the "Delivery" section so "you" know where "you" stand.

Copyright/Trademarks/Data Protection

All the content and software on this site are properties of Librance and/or our suppliers, which are protected by UK and international copyright laws. You may view, copy and print out areas of our web site for the sole purpose of "you" placing an order with us. The content cannot be posted on any network computer or broadcast in any media. If the content on the site is seen to be copied or modified Librance will follow the correct legal advice.

The information given by you is for the sole purpose to help Librance monitor and improve our service. The data collected will also be used for marketing purposes in accordance with our Privacy Policy.

Products and Pricing

The products displayed on Librance.com are as accurate to their true colour as possible. Faults in viewing the colour of products will be down to the monitor used for accessing Librance.com. Librance suggests that each time "you" access Librance.com "you" check your settings so that the experience of purchasing on this site is an enjoyable one and faults are eliminated.

When buying from Librance.com please be aware that the colour, specifications, features and materials may differ from what you get. The reason for this is that our suppliers will often upgrade parts or the image shown is one of a few colours that they make and it is a lucky dip to what we get. To be certain on the colour, specifications, features and materials please contact us so that you're not going to be disappointed if you receive something similar but not exactly the same of what you purchased.

Librance will try to ensure that the prices on the website are accurate however, the prices will need to be checked before "your" order is processed. If the correct price for your product(s) is different from the price on your order, then Librance will notify you straight away. If this happens, you may cancel your order and Librance will refund you. You will be able to check the cost of your product(s) and the postage before the order is completed. This will be shown in Pounds Sterling. For further information click here and this will take you to our delivery page.

If your credit or debit card is not in Pounds Sterling the final transaction amount may differ slightly on your credit card statement based on your bank's conversion rate at the time of the transaction and if a charge is levied by the bank. You acknowledge, by "your" use of this web site or anyone using "your" details, that you assume full responsibility for all costs associated and Librance shall not be liable for any damages of any kind related to "your" use.

You can pay by using, Visa, Mastercard, Delta, Switch, Solo, PayPal or JCB cards and all transactions are dealt with by Sagepay.

Indemnification

Using this site means that you agree to indemnify and hold Librance Ltd harmless from and against any and all claims, costs, expenses and damages, including fees, arising from or related to your use of this site.

Privacy Policy

Librance is totally committed to protecting the privacy of our site visitors and customers. We will not disclose any information to a third party, except where it is necessary - e.g. Parcel Force delivering your product(s). If there is any other reason, then Librance will ask for your permission.

We may contact you from time to time to inform you of changes to the site, competitions, new stock and also days when there are sales. If you would like to know more information about your data please contact us. Librance will ask a few questions so we know that we are dealing with the correct customer.

Complaints

If you have any comments about anything we do, please contact us. This can be done by clicking here, phoning on +44 (0) 141 886 2626 or writing to:

Librance,
Unit 14,
Simpson Court,
11 South Avenue
Clydebank Business Park,

G81 2NR

Free UK Delivery*

Nearly all items on our site have free delivery once you spend over £30. There are certain products however that do carry shipping costs which are unfortunately are out of our control.

Price Match

At Librance, we strive to offer you the very best customer experience and value available in the UK. We are confident that our prices are competitive but if you find any product cheaper on another authorised UK retailers website, we will look into beating their price.

Simply go on to a product and if we are willing to look at price matching to other websites then there will be a Price Match Icon shown. Click the icon and follow the instruction. A team member will get back to you but if you don't hear straight back, please check your spam folder or contact us on the above number.

Cookie Policy

The Librance web site uses "cookies" to help improve your online experience.

A cookie is a text file that is placed on your hard disk by our web page server. Cookies cannot be used to run programs or deliver viruses to your computer and are safe.

Cookies are uniquely assigned to you, and can only be read by a web server in the Librance domain that issued the cookie to you.

None of cookies on our web site collect or store personal data, we only store standard internet log data for our internal reporting purposes. We do this to find out things such as the number of visitors to the various parts of the Librance web site. We collect this information in a way which does not identify anyone, keeping your privacy as well as allowing us to improve the web site wherever possible.

The Librance web site does collect some personal / identifiable information but this is always done through asking you the user to enter details such as your email address. We will never capture personal information without making you aware first.

You still have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Librance services or web site.