Products being returned must be returned within 30 days of when the product(s) were received, with the original tags attached and in original condition. Librance will refund your money back to the card that the product(s) were purchased on along with the p&p. We appreciate when buying online you haven't physically seen or touched the product and items can look different on a screen compared to in the flesh. For this reason we will always do our best to help you out when purchasing from us and you can always phone or email us so we can talk you over the items before the purchase. If you are not looking for a refund you can get an exchange for another product(s).
If for any reason Librance is at fault, for example you were sent the wrong product, Librance will credit back the cost of the product(s) once we receive it back and the cost of the p&p. Please contact us first as we use a particular secure service and will happily refund the costs when using this service but not with others unless you have been instructed to do so by one of our team in writing.
If the product is faulty, Librance will do its best to provide you with a replacement part once we have received the faulty part at our end. If we cannot find a replacement part then we will give you the option of another product or give you a full refund along with your P&P. Please contact us first as we use a particular service which is secure.
When returning protective equipment you must contact us. We will give you details on how the products must be wrapped and with the details of the company you must use.
If a product(s) is returned and we feel that the product has been used then we will not refund you your money and you will have to arrange collection at your cost. If a product(s) are not in the original packaging / damaged/ not with tags then you will either get a partial refund or nothing at all. This decision is made by the management. If the management are not happy to offer a refund then you would need to arrange collection yourself.
Librance insists that with returns you must either email us or phone us to get a returns number. If we do not have a returns number it will sit in the warehouse waiting for you to contact us until a reasonable time has past.
The product(s) only stops being your responsibility from the time Librance receives the package(s). We suggest you contact us and we will give you the details to our secure delivery company which requires a signature upon delivery. If you do not agree with the returns policy, please contact us before placing an order either by emailing us at email@example.com or calling 0141 8862626 to see if we can arrange anything.
The address for returns is:
11 South Avenue
Clydebank Business Park